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“Process mining is a technique for mining knowledge from existing eventlogs to discover, monitor and improve actual processes.”

—— Father of Process Mining Will van der Aalst

What is Process Mining

Process mining is a powerful data analysis technique that automates the discovery and analysisbusiness processes, providing profound business insights. It helps enterprises uncover potential bottlenecks, optimize processes, and improve efficiency.

Why Use Process Mining

Process mining is a technique used to identify, analyze, correct, and monitor business processes within an enterprise，

Every process is designed to be perfect at the beginning, but as business requirements continuously evolve, the actual business processes also change accordingly.

Process mining has emerged for comprehensively and efficiently mapping processes and gaining insights

• Textbook style process

• Process in corporate impression

• Actual process of the enterprise

Textbook style process

Process in corporate impression

Actual process of the enterprise

How Does Process Mining Work

Imagine process mining as the “X-ray machine” of processes, showcasing to users the actual occurrences and transactional handling based on data captured by the system

Data connection

Data processing

Generating process diagram

Conformance checking

Lock the offending path

Monitoring and alerting

Optimization and improvement

Root cause Analysis

Anomaly identification

Bottleneck analysis

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Advantages of Process Mining

• 01

Based on comprehensive and objective real-time data

Avoid the subjectivity and tedium of manual analysis

• 02

Breaking “information silos”

Facilitate positive collaboration between different departments

• 03

Comprehensive and in-depth

A capillary-style process steward

• 04

Rapid presentation with intuitive and transparent insights

Easy-to-read visual reports

• 05

Reveal process bottlenecks and anomalies

Empower enterprises to improve lean process management

• 06

Enhance process efficiency and achieve cost reduction

Increase productivity and promote business growth

What Can Process Mining Achieve?

Continouse improvement

Real-time analysis of business process, continual optimization and improvement

Productivity and efficiency

Identify process bottlenecks and pain points, enhance enterprise productivity and process efficiency

Process transparency

Visualize the entire process to proactively identify risks and non-compliant activities for optimization and improvement

Resource allocation

Compare and optimize against benchmark data, allocate resources reasonably, reduce workload, and avoid efficiency surplus

Conformance

Break down the barriers between process design and execution, integrating the planning, design, monitoring, and optimization of process systems

Process Simulation

Analyze and model historical data to predict business process trends and patterns, providing decision-making recommendations for enterprises

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Applications of Process Mining

• \ \ Financial Shared Services](/content/solution-detail/1/index.html)
• \ \ IT Operations](/content/solution-detail/3/index.html)
• \ \ Call Center](/content/solution-detail/4/index.html)
• \ \ Logistics](/content/solution-detail/2/index.html)
• \ \ Human Resources](/content/solution-detail/5/index.html)
• \ \ Procurement](/content/solution-detail/7/index.html)
• \ \ Sales](/content/solution-detail/6/index.html) [See more\ \

More solutions >

Comparing Process Mining to Other Technologies

• Process Mining

• Other Technologies

• 01\ \ Learn More\ \ vs\ \ BPM\ \ Top-down approach, targeting theoretical objects\ \ Process management approach driven by standard process models

• 02\ \ Learn More\ \ vs\ \ DM\ \ Focus on studying databases\ \ Provide no process perspective, lack end-to-end view\ \ The full process perspective cannot trace the “why” behind the process

• 03\ \ Learn More\ \ vs\ \ BI\ \ Based on the premise of standardized process operation\ \ Used for result monitoring and report generation\ \ Emphasis on KPIs only shows the “what” of the results

• 04\ \ Learn More\ \ vs\ \ TM\ \ Tasks consist of executable operational steps\ \ Emphasizes making personnel work more efficiently

• 05\ \ Learn More\ \ vs\ \ Simulation tools\ \ Model-driven, simulating demonstrations based on theoretical design models.\ \ The effectiveness of process simulation depends on the process model\ \ Completeness and authenticity

Digital Polaris, optimizing business processes

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